We will only issue a direct refund if:

1. The customer is using buzzwords.

2. The customer has accepted an offer to keep the product instead of returning it.

—

If the customer wants to return their merchandise for a refund, then you must guide them through our RMA process.

—

If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.

For example:

Charge for bottle 1 = 89.47 Charge for bottle 2 = 89.47

If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:

Charge for bottle 1 = 89.47 > Refund amount: 71.47 Charge for bottle 2 = 89.47 > Refund amount: 89.47

—

To issue a refund:

1. Under the Transactions tab in the CRM, identify the transaction that will be used for the refund.

2. Click Actions > Refund.

3. Enter the Refunded Amount and click Refund.