Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed.

1. Open the Charge Back Tracker in Google Sheets: https://docs.google.com/spreadsheets/d/1-KgIp3zvmE36_XG_ZaSzOfwlGM41yKIMKXndItkOJbw/edit?usp=sharing

2. Login to Konnektive as chargeback.dial and find the corresponding person record. You will need to search by the first and last digits of the card number and will confirm the Trans Amt and Trans Date values match.

3. Populate the following fields for each record in the sheet:

• Agent - The last Dial agent that the customer interacted with. If they never contacted customer service, enter None.

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