Dial Customer Solutions Internal CS Wiki

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• *Check for Held Orders**

1. Goto OMS portal with login

2. Click Orders in the left nav bar. This will take you to the orders page.

3. Click Saved Filters on the right side and select “Orders Held Back”

4. Click Apply button

5. Look at each row in the search results. On the right hand column “Status” it will tell you why orders are held:

Invalid Address == Fix the address

Merchant Stock == Missing Labels or No Stock (escalate this)

Merchant Funds == Waiting for Payment (escalate this)

Once all the results are processed, this task is completed.