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Weekly Report for Management
Call Status
- Number of Calls (Weekly)
- Number of Calls (Monthly)
- Average Handling Time
- Hold/Wait Time
- Agent's Availability (Idle Time and Percentage)
Refunds
- Refunded Amount by Agent (Monthly)
- Refunded Amount by Agent (Weekly)
- Refunded Amount for RMA (Weekly and Monthly)
Chargebacks
- Number of CBs by Last Interaction
- Number of CBs per Agent
Sales, Refunds and Chargebacks Summary (Weekly and Monthly)
- Weekly and Monthly Sales
- Combined Chargebacks $
- Combined Chargebacks %
- Combined Refund $
- Combined Refund %
Report Templates: https://docs.google.com/spreadsheets/d/1havDfyQbPrkGcpXuyifrGFIQ8dulsMFU_Ydsi7kgsbs/edit#gid=1182702893
admin/create_management_report.1725835748.txt.gz ยท Last modified: 2024/09/08 22:49 by 47.128.114.152
