If a customer wants to return a product, you can make them an offer to keep it. This can save them the hassle and expense of shipping.

First offer = $49.95

Second offer = $19.95

Let me check with my team to see what I can do for you. Followed by brief hold.

As part of a special promotion, I can offer you 50% off to keep the existing product. That is only $49.95 and you will not receive any further orders.

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I spoke with my supervisor and am authorized to give you an 80% off discount. This is below our cost and is a one time only offer. Would you like to keep the product for only $19.95?

See link.