Look at the Transactions tab in the CRM to see if the customer has been successfully billed for the item.

You can refund the remainder.

1. From the Transactions tab, click Actions > Refund.

2. Enter the refund amount and click Refund.

IMPORTANT: If dealing with multiple refunds, avoid refunding partial transactions. Always max out a transaction before moving on to the next one.

1. From the Continuity tab, click on the Purchase name.

2. Set the Price to the offer you agreed on. Click Update Purchase.

3. Click Force Bill NOW. When prompted, click Yes, I'm sure.

4. Cancel the subscription to prevent further shipments.