We will only issue a direct refund if:

• The customer is using buzzwords.
• The customer has accepted an offer to keep the product instead of returning it (the remainder is being refunded).
• The customer wants to cancel and the order is in Hold status and has not yet shipped.
• The customer has shipped the product back to us without an RMA number and we have confirmed receipt in FAFS.

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If the customer wants to return their merchandise for a refund, then you must guide them through our RMA process. The products must be unopened and shipped within 30 days.

IMPORTANT: If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.

1. Under the Transactions tab in the CRM, identify the transaction that will be used for the refund.

2. Click Actions > Refund.

3. Enter the Refunded Amount and click Refund.