Customers must follow our RMA process to return merchandise.

1. Under the Fulfillments tab, click Actions > Issue RMA.

2. Select the items to be returned.

If the customer is in the Trial and has not been billed: Leave the Issue refund option unchecked.

If the customer is returning the item(s) for a refund: Check Issue refund and enter the refund amount (remember to deduct the $9 restocking fee).

3. Click Issue RMA.

4. The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now.