Check the Fulfillments tab in the CRM to check the delivery status of the order.

Provide the Tracking # and carrier (Method).

Provide the Tracking # and carrier (Method) so that the customer can see that the package was delivered. Encourage them to check with family members and neighbors to see if the package can be located.

If the package still cannot be located, we will reship one time only as a courtesy. Look at the customer notes in the CRM to verify that they have not already been reshipped.

To reship:

1. Go to the Fulfillments tab and click Actions > Reship.

2. Check the Continuity tab to see if they are in the Trial. If so, extend their trial by 14 days

Talk Track: As you can see in the tracking link, your package was delivered on XYZ to your shipping address. Is there any chance that another member of your household picked it up? Or a neighbor?

No problem. As a one time courtesy, we will reship the order to you at no charge.