https://wiki.dialcustomersolutions.com/ 2026-05-06T10:56:35+00:00 https://wiki.dialcustomersolutions.com/ https://wiki.dialcustomersolutions.com/lib/tpl/dokuwiki/images/favicon.ico text/html 2026-05-04T16:59:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:cannot_order&rev=1777913940&do=diff I am having trouble placing my order online * Ask first what error message they did encounter online - they might BLACKLISTED * Ask what card they are trying to use completing the order. ---------- Then, you can attempt to manually place an order for the customer. text/html 2026-04-14T13:03:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=start&rev=1776171790&do=diff Dial Customer Solutions Wiki The content of this documentation is confidential. You are only permitted to relay information to customers that is labelled as a Talk Track. --- Mission Statement: To bill customers successfully at the highest price point while preventing text/html 2026-03-29T03:15:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=talk:fraudalert&rev=1774754113&do=diff Why did my bank notify me that my order is potential fraud? Every bank has its own methods of spotting potential fraud and we don't have access to those details. Some possible reasons include: - The purchase was made in an unusual location (common for online purchases). - The charge went through at an unusual time. text/html 2026-03-23T09:34:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:charges&rev=1774258451&do=diff I ordered a free sample / gift / trial size I never intended to sign up for a subscription I want a refund Terms were not on the website. I never placed an order with you. * Confirm email & physical addresses, card number. Will need to launch a fraud investigation - we can assist as we track the IP address of all orders. text/html 2026-03-23T09:31:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:i_want_a_refund&rev=1774258279&do=diff I want a refund Customers may send back unopened merchandise via our RMA process within 30 days of their order. Always make an offer to a customer to try and have them keep the product instead. I sent the products back already If the customer returned to sender or refused delivery: text/html 2026-03-23T09:20:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:did_not_receive&rev=1774257638&do=diff I never received my shipment and do not want it The first thing you should do is check the delivery status of the order to see if it has arrived. If they can locate the package, they can follow our RMA process to return it. If the item was delivered: Talk Track: I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address on text/html 2026-03-23T09:14:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:where_is_refund&rev=1774257255&do=diff I returned the order, where is my refund? Familiarize yourself with their account in the CRM to see if any refunds have been issued yet. Note: Refunds are only processed automatically for shipments that include an RMA number. If the customer returned to sender, refused delivery, or did not include an RMA number: text/html 2026-03-23T09:12:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:change_address&rev=1774257171&do=diff * I need to change the address for my order. * Order has shipped * Contact USPS with tracking number at 1-800-275-8777. * Order has not shipped. text/html 2026-03-23T09:12:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:no_upsell&rev=1774257171&do=diff I don't want an upsell item After seeing the confirmation email, a customer may notice they accidentally purchased an upsell item. You need to look at the Fulfillments tab in the CRM to determine whether it has shipped. If the package Status is Pending, Pending Shipment, Shipped, or Delivered text/html 2026-03-23T09:09:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:order&rev=1774256974&do=diff I want to order more product You have the choice of creating a new order or using Force Bill send out the next shipment immediately. text/html 2026-03-23T09:08:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:return_last_shipment&rev=1774256889&do=diff * Under 30 days > restock fee * Over 30 days text/html 2026-03-23T09:08:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=reasons:cancel_my_order&rev=1774256883&do=diff I want to cancel my order Familiarize yourself with their account in the CRM and check the status of their most recent order. Cancel their subscription to prevent further shipments from being sent. If the order Status is on Hold: Make an offer to keep the sale active. If your offers are not accepted, the order can be cancelled and a refund issued. text/html 2025-05-20T09:55:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=admin%3Acancel4.jpg&ns=admin&rev=1747734923&tab_details=history&mediado=diff&do=media text/html 2025-02-08T17:20:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=admin%3Apicture1.png&ns=admin&rev=1739035252&tab_details=history&mediado=diff&do=media text/html 2025-02-08T17:18:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=howto%3Adelivery_status.png&ns=howto&rev=1739035096&tab_details=history&mediado=diff&do=media text/html 2025-02-08T17:18:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=admin%3Areturn1.jpg&ns=admin&rev=1739035080&tab_details=history&mediado=diff&do=media text/html 2025-02-08T17:17:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=admin%3Areturn8.jpg&ns=admin&rev=1739035028&tab_details=history&mediado=diff&do=media text/html 2025-02-08T17:16:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=admin%3Acbsheet1.png&ns=admin&rev=1739034970&tab_details=history&mediado=diff&do=media text/html 2025-02-08T17:11:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=tips%3Arestartbilling.png&ns=tips&rev=1739034691&tab_details=history&mediado=diff&do=media text/html 2025-02-08T17:08:50+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?image=howto%3Aselect_products.png&ns=howto&rev=1739034530&tab_details=history&mediado=diff&do=media