https://wiki.dialcustomersolutions.com/ 2026-06-20T19:18:12+00:00 https://wiki.dialcustomersolutions.com/ https://wiki.dialcustomersolutions.com/lib/tpl/dokuwiki/images/favicon.ico text/html 2026-05-06T16:11:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:add_chargebacks_sheet&rev=1778083873&do=diff How to add recent chargebacks to the CB spreadsheet We need to update the CB sheet every day and let ADMIN Uknow when it is ready for processing. They will follow the instructions from our wiki to blacklist the customers and cancel their subs. CB Tracker text/html 2026-05-06T16:11:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:chargebacks&rev=1778083899&do=diff How to process chargebacks from the CB spreadsheet Any customer who disputes a charge with their bank (chargeback) must have their subscriptions cancelled as quickly as possible. This will avoid incurring additional charges which will also likely be disputed. text/html 2026-05-06T14:11:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:check_daily_shipments&rev=1778076685&do=diff How to Check For Held Shipments and Adjust Trial Dates We need to update the CB sheet every day and let ADMIN Uknow when it is ready for processing. They will follow the instructions from our wiki to blacklist the customers and cancel their subs. CB Tracker text/html 2026-05-06T16:14:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:check_held_shipments&rev=1778084078&do=diff * *Check for Held Orders** 1. Goto OMS portal with login 2. Click Orders in the left nav bar. This will take you to the orders page. 3. Click Saved Filters on the right side and select “Orders Held Back” 4. Click Apply button 5. Look at each row in the search results. On the right hand column text/html 2026-05-06T14:16:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:check_hold_on_crm&rev=1778077014&do=diff How to check Fulfillment Shipping Holds in CRM We have to check twice a week to make sure we don't have held orders in Konneketive as well as in OMS text/html 2026-05-06T16:10:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:check_inv_levels&rev=1778083853&do=diff Check text/html 2026-05-06T16:13:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:create_management_report&rev=1778084018&do=diff Weekly Report for Management Call Status * Number of Calls (Weekly) * Number of Calls (Monthly) * Average Handling Time * Hold/Wait Time * Agent's Availability (Idle Time and Percentage) Refunds * Refunded Amount by Agent (Monthly) * text/html 2025-11-19T05:05:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:heldshipment&rev=1763528728&do=diff How to add recent chargebacks to the CB spreadsheet We need to update the CB sheet every day and let ADMIN Uknow when it is ready for processing. They will follow the instructions from our wiki to blacklist the customers and cancel their subs. CB Tracker text/html 2026-05-06T16:10:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:invalid&rev=1778083800&do=diff How to Fix Invalid Address text/html 2026-05-06T16:20:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:mid_addknk&rev=1778084454&do=diff Add MIDs to KNK 1. Ordered List ItemUnordered List ItemLogin to KNK : Using Milla Meadows LLC Account 2. Ordered List ItemOrdered List ItemClick “+” sign to add a new Gateway 3. Fill out the form like the screenshot below. * Unchecked AMEX text/html 2026-05-06T16:25:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:mid_addvx&rev=1778084717&do=diff Add MIDs to VX Portal 1. Login to VX Portal : Using Admin Level Access text/html 2026-05-06T16:11:49+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:mid_reroute&rev=1778083909&do=diff MID/GATEWAY ROUTING text/html 2026-05-06T16:17:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:mid_testknk&rev=1778084237&do=diff Testing the MID in KNK to make sure it is processing and works 1. Login to KNK: Using Admin Account 2. Go to “CRM” and then “Campaigns” in the left nav menu 3. Find the “Mid and Fulfillment Test” campaign at the bottom and click the blue “edit” button. text/html 2026-05-06T16:15:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:mids&rev=1778084104&do=diff List of Active MIDs * BeautifulSkinStore.Club - Priority Synovus * BeautyAndHealthProducts.Club - NMA Evolve * BetterWellnessAndHealth.Club - Priority Synovus * elitehealthandbeautystore.com - SignaPay * freshandslimhealthstore.com - Priority Synovus text/html 2026-05-06T16:13:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:process_rmas&rev=1778083982&do=diff How to Update RMA TRACKER RMA TRACKER <https://docs.google.com/spreadsheets/d/1kuO72fpvgpvnCEHDFEHjZIqQcQIMGixcFeDAzUJHw6Y/edit#gid=325023542> FDC PORTAL <https://oms.fulfillment.com/> user support@dialcustomersolutions.com / goldink1234 1.Open the RMA Tracker spreadsheet in a new window. Make sure you are in the tab for the correct month, and locate the last entry in the RMA TRACKER text/html 2026-05-06T16:11:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:returns&rev=1778083873&do=diff How to process RMA or Returns IMPORTANT: Always use KNK log in dedicated for RMA (USER: rma.dial - PW: DCS2023!) ---------- FFP Return List: <https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224> DCS Return Tracker: <https://docs.google.com/spreadsheets/d/1g_rw29mI6NJROUdnnY7PDKAHwA_Pkmp3kaiphtd2Rt8/edit#gid=0> 1. Go to FFP Return List - cell colored by red is the last entry being processed. text/html 2026-05-06T16:15:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=admin:upload_cancel_report&rev=1778084118&do=diff How to Upload the Daily Cancel Report 1. Login to Click Verify Portal <https://portal.clickverify.xyz/admin> 2. Download the DCS Cancels/Extensions Sheet as CSV File. 3. On your CSV File, look for the first entry for today