Dial Customer Solutions Internal CS Wiki general

general:basic_call_flow

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T16:15:30+00:00

Basic Call Flow Every time you speak with a customer you will follow the same basic process. You will need logins for Konnektive CRM and FreshDesk. Greeting Greet the customer with your name and ask for their phone number. You may also look up the customer by name or order number.

general:buzzwords

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T16:15:13+00:00

Buzzwords * LAWYER * BANK * DISPUTE * CHARGE BACK * COURT COMPLAINT * ATTORNEY --- Sometimes a customer does not understand the nature of their trial subscription and goes to the bank to dispute the charges. These chargebacks are to be avoided and we will go to special lengths to prevent them. You should still make discount offers, but if they continue to push back, then a refund

general:chargebacks

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T14:14:53+00:00

Charge Backs You will not be able to assist any customer that has filed a charge back with their bank. Inform the customer that their account has been disabled due to a dispute with their financial institution. Talk Track: It appears there is an active dispute on your transactions. I apologize but my functions with your account are limited. I suggest you reach out to your bank to remove the dispute should you want us to be able to access your account.

general:managing_call_backs

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T16:14:07+00:00

Managing Call Backs Ideally you can resolve all of the issues raised by a customer when you are on the phone together; but sometimes, you need to investigate and give them a call back later. This process outlines how to create a ticket in FreshDesk so that your pending Call Backs are kept organized.

general:payment

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T14:04:08+00:00

Payment Methods We accept Visa & Discover cards for all purchases, including trials. Mastercard is also accepted for straight sale (one time) purchases but is not accepted for all trials. As such, do not accept Mastercard for payment if you are processing an order over the phone - the customers must place the order themselves via the website.

general:product_overview

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T14:16:56+00:00

Product Overview All products are manufactured in the USA. Brain/Focus & Nootropic Products Landing page: Thena Brain Boost Break down of ingredients: Ginseng: Ginseng can improve symptoms of anxiety, and boost attention, concentration, and memory. Nootropic users above 40yrs find the most benefit in Ginseng. It is used as a memory booster, improves mood, lower anxiety levels, and boosts stamina and endurance.

general:products

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T14:16:56+00:00

Product Overview All products are manufactured in the USA. Skin Care ReAwaken Skin Products ReAwaken Skin Cream Landing page: Contains natural ingredients known to have effects like Botox due to their ability to freeze facial muscles and help to regulate the moisture of the skin. This “wonder cream” eliminates the appearance of fine lines and wrinkles. Skin is smoothed out and firmer with results showing improved elasticity after continuous …

general:subscription_model_overview

Anonymous (anonymous@undisclosed.example.com) — 2026-05-06T14:04:07+00:00

Subscription Model Overview Our products are usually sold on a subscription basis. Customers sign up for a 14 day risk free trial, during which time they are sent their first product(s). The customer pays only $4.76 for shipping. Customers often have 1-2 add-on items with their order.