https://wiki.dialcustomersolutions.com/ 2026-05-06T11:57:00+00:00 https://wiki.dialcustomersolutions.com/ https://wiki.dialcustomersolutions.com/lib/tpl/dokuwiki/images/favicon.ico text/html 2026-03-22T05:01:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:allmids&rev=1774155697&do=diff List of all MIDs We partner with the following corporate entities: Natural Nutrition Milla Meadows Milla Rivers Milla Skies California Daze Cool Frost The following merchant names may have been used to process transactions: * California Daze - EMS - SS Diet - *C text/html 2026-03-22T04:59:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:bill_decline&rev=1774155576&do=diff Attempt to bill a customer results in a Soft Decline Sometimes when attempting to Force Bill a customer, the charge will result in a Soft Decline. This means that the bank is blocking the charge. What you can do: * Ask the customer if they have another card you can try to bill. * text/html 2026-03-22T04:57:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:cannot_locate&rev=1774155446&do=diff Cannot Locate Customer Sometimes you may have difficulty locating a customer in the CRM. If you are unsuccessful with phone number, name, order ID, and email address, you can click on Additional Filters to search by more data such as Card Last4 (the last 4 digits of the card used to make their purchase). text/html 2026-03-22T05:01:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:discounts&rev=1774155696&do=diff Offers for Discounts Guide NOTE: Attempt these as indiviual charges. text/html 2026-03-22T05:03:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:double_rma&rev=1774155821&do=diff Customer wants to return an item but an RMA has already been issued The CRM only lets you issue an RMA once per order. If a customer has multiple items in their order, they may request to RMA them at separate times. If you need to issue an RMA but it already exists, simply provide the customer with their text/html 2026-03-22T05:13:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:failed_refund&rev=1774156434&do=diff Error message appears when issuing a refund Sometimes a refund attempt will result in an error message similar to this: First, verify whether the card has been cancelled or the transaction linked to an inactive merchant. If it has been cancelled they may need to contact their bank to approve the refund. text/html 2026-03-22T05:03:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:hard_decline&rev=1774155800&do=diff t text/html 2026-03-22T03:30:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:mids&rev=1774150241&do=diff List of inactive MIDs The following MIDS are inactive and can no longer process transactions. California Daze - EMS - SS Diet California Daze - EVO - SS Diet California Daze - Paysafe - Diet California Daze - Paysafe - Male California Daze - Paysafe - Skin Cool Frost - Paysafe - Diet Cool Frost - Paysafe - Skin Cool Frost - Wells Fargo SS/Continity - Diet Magnum Health and Beauty - HBMS - Diet-DO NOT USE Magnum Health and Beauty - HBMS - Skin/Diet Milla Health Products SS - SignaPay Milla Ski… text/html 2026-03-22T02:19:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:newcard&rev=1774145993&do=diff Customer has accepted offer but needs to run the charge on a different card Sometimes a customer will accept an offer but the charge will not go through, or they will request to use a different card. In this case, you can create a “dummy” order that will not ship any product in order to attempt to push the charge through. text/html 2026-03-22T03:30:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:no_rma&rev=1774150241&do=diff Unable to generate an RMA because order is Pending The CRM does not give the Issue RMA option if the order is Pending. In the case that you need to issue an RMA for one of these orders, follow the normal instructions but use their Order Number in place of the RMA number. text/html 2026-03-22T05:02:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:recyclefailed&rev=1774155768&do=diff The Continuity Status is Recycle Failed You may encounter a subscription of Recycle Failed. This means that we attempted to bill the customer more than once and were unsuccessful. This does NOT mean that their subscription is cancelled! At some point the system will attempt to bill them again and their subscription will renew. text/html 2026-03-22T05:03:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:refunds&rev=1774155801&do=diff Refunds Customers may request a refund for unopened merchandise within 30 days of purchase. * The customer is responsible for shipping costs. * There is a $9 restocking fee per item. We may also issue a full or partial refund if the customer uses text/html 2026-03-22T05:03:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:soft_declines&rev=1774155789&do=diff Trial is over but charges failed due to Soft Decline A customer may call in to cancel their subscription after their trial has ended, but the charge for the product has declined. You will likely see Recycle Status under Continuity Status and Soft Decline text/html 2025-09-16T18:20:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.dialcustomersolutions.com/doku.php?id=tips:wrongorder&rev=1758046816&do=diff The items delivered do not match the invoice It's possible that a shipping error could result in items being added to or missing from an order. If there is an extra item in the order, then the customer may keep it free of charge. If there is an item missing from the order, then we can